Privacy Policy

1. Information We Collect

• Account information: Name, email address, account identifiers, profile details, and authentication information supplied through our authentication provider.
• Billing information: Subscription, invoice, payment, and tax information. Payment-card information is handled by our payment processor, not stored by Faces.
• User Content: Projects, presentations, files, attachments, text, images, code, chat messages, and other information you create, upload, or choose to provide.
• Sharing and publishing settings: Collaborator and invitee email addresses, permissions, team details, domain settings, and publishing settings.
• Usage and device information: IP address, browser and device information, pages and features used, timestamps, referring URLs, diagnostic information, and event data.
• Support and communications: Messages, feedback, and information you provide when you contact us.

2. How We Use Information

We use personal information to:

• Provide, maintain, secure, and support the Service.
• Create and administer accounts, teams, projects, sharing, publishing, and domains.
• Process payments, subscriptions, taxes, and account administration.
• Provide AI features, troubleshoot them, and improve their reliability and safety.
• Understand product use, diagnose errors, prevent fraud and abuse, and improve the Service.
• Measure the effectiveness of our advertising and market the Service, where permitted by law.
• Communicate about the Service, security, support, transactions, and, where permitted, marketing.
• Comply with legal obligations and enforce our Terms.

3. Sharing, Publishing, and Your Choices

Projects are private by default. You can share projects with invited collaborators, your team, people with a link, or other audiences made available through the Service. Depending on the setting, a recipient may be able to view or edit a project. You control those settings and are responsible for the access you grant.

When you publish a project or make it accessible through a sharing setting, content in that project becomes available to the selected audience. If you enable search-engine indexing, it may become available through search engines. Do not include sensitive information in content you intend to publish or share broadly.

4. Service Providers and Other Disclosures

We may disclose personal information to:

• Service providers: Providers that help with authentication, cloud storage and delivery, payments, email, customer support, analytics, error monitoring, security, real-time collaboration, AI, advertising, and infrastructure.
• People you authorize: Collaborators, team members, invitees, and audiences you select through sharing or publishing settings.
• Legal and safety recipients: Parties where reasonably necessary to comply with law, respond to lawful requests, protect rights and safety, or investigate abuse.
• Business transferees: Parties involved in a merger, financing, acquisition, reorganization, or sale of assets.

We use analytics and advertising services, including Google, that may receive online identifiers, device information, and activity information to measure and market the Service. We do not sell personal information for monetary compensation. If applicable law gives you a right to opt out of the sale or sharing of personal information or targeted advertising, email legal@faces.app with the subject line “Privacy Opt-Out.”

5. Analytics, Error Monitoring, and Cookies

We and our service providers use cookies, local storage, SDKs, and similar technologies to keep the Service working, remember preferences, measure product use, monitor performance, detect errors, and prevent abuse. Our analytics and monitoring tools may collect usage events, device information, and session or error-reproduction information.

You can control some cookies through browser settings. Blocking certain technologies may affect the Service.

6. Data Retention and Account Deletion

We retain personal information for as long as reasonably necessary to provide the Service, meet legal obligations, resolve disputes, enforce agreements, and maintain security. The retention period depends on the information and why we collected it.

You can delete your account through the account settings. Account deletion removes your personal projects and associated account records from our active systems, subject to information we need to retain for legal, billing, fraud-prevention, security, and backup purposes. It does not remove content that you shared or published to others, or copies retained by third parties.

7. Security

We use administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on where you live, you may have rights to request access to, correction of, deletion of, restriction of, or portability of your personal information, or to object to certain processing. You may also opt out of marketing communications using the instructions in those communications.

To make a privacy request, email legal@faces.app. We may need to verify your identity and may decline or limit a request where permitted by law. You may also have the right to complain to your local data protection authority.

9. International Transfers

We and our service providers may process information in the United States and other countries that may have different data-protection laws than your country. Where required, we use appropriate safeguards for international transfers.

10. Children

The Service is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us personal information, contact us at legal@faces.app.

11. Changes and Contact

We may update this Privacy Policy from time to time. We will post the updated policy and revise its effective date. Questions or requests can be sent to legal@faces.app.